# 服務條款

- Link: https://leeflora.com/en/terms-and-conditions/
- Published: 2026-11-06T14:34:09+08:00
- Author: Jason Mak

These terms apply to leeflora.com (the "Website"), operated by LeeFlora HK ("we","
us", "our"). By browsing, registering or placing an order, you agree to these terms.

Last updated: 6 November 2026

## 1. About us

 * Operator: LEEFLORA LIMITED
 * Business Registration No.: 73974036 (Certificate No.: 73974036-000-04-26-0)
 * Address: 27 Yu Chau Street, Prince Edward, Kowloon, Hong Kong
 * WhatsApp / Phone: +852 6793 4962
 * Email: info@leeflora.com

## 2. Orders and order confirmation

2.1 Product prices, stock and delivery dates are subject to the checkout page and
our confirmation of the order.

2.2 After receiving an order we will confirm it by WhatsApp or email; before we 
confirm, the order does not constitute an accepted contract.

2.3 If a product is out of stock, mispriced or cannot be delivered, we may cancel
the order and refund it in full.

2.4 You confirm that the information you provide is true and accurate, and that 
you are entitled to use the chosen payment method.

## 3. Prices and payment

3.1 All prices are in Hong Kong dollars (HKD) and are subject to the amount shown
at checkout.

3.2 The available payment methods are those shown at checkout. Card details are 
handled by third-party payment services; we do not store full card numbers.

3.3 If a payment fails, or there is a fraud risk or unauthorised transaction, we
may suspend or cancel the order.

## 4. Delivery

4.1 The daily cut-off is 8:00 pm; orders confirmed before 8:00 pm are normally delivered
the day after next, with the actual date confirmed on WhatsApp.

4.2 Delivery fees: Hong Kong Island HK$280, Kowloon HK$150, New Territories HK$200,
Tung Chung HK$300, Ma Wan / Discovery Bay / Park Island HK$500; retail orders of
HK$1,500 or more after discounts are delivered free. Outlying islands are not served
at present.

4.3 Home delivery requires a lift; if stairs must be used or a car park charges 
a fee, the driver will charge for this separately.

4.4 Please keep your phone reachable on the delivery day; if no one is available
to receive the goods, we will rearrange delivery and may charge a further delivery
fee.

4.5 In the event of Typhoon Signal No. 8 or above, a black rainstorm warning or 
other severe weather, delivery may be postponed and we will notify you separately.

4.6 Plants are living products and delivery times are affected by weather and traffic;
we will make every effort to deliver within a reasonable time.

## 5. Store pickup

5.1 For orders collected in store, please collect from 27 Yu Chau Street, Prince
Edward within 7 days of our notification that the order is ready.

5.2 If you do not collect in time, please contact us first; if the order remains
uncollected for a long period, we may arrange delivery (delivery fee payable by 
you) or cancel the order and refund the amount paid less reasonable costs.

## 6. Returns and exchanges

6.1 **Plants**: Please check within 48 hours of receipt. If the plant is seriously
damaged in transit, clearly wilted or the wrong item, contact us immediately on 
WhatsApp with photos of the product and the order number. Once confirmed, we will
arrange a replacement or refund.

6.2 **Non-living products** (pots, gardening tools, etc.): if unused and in its 
original packaging, you may request a return or exchange within 7 days of receipt;
return shipping is at your cost.

6.3 **The following are not eligible for return or exchange:**

 * requests based on personal preference, colour differences, natural growth form
   or slight differences in size;
 * damage or wilting reported more than 48 hours after receipt;
 * problems caused by improper care (under-watering, waterlogging, sunburn, pests
   or disease, etc.);
 * products that have been used, repotted or damaged by human action;
 * sale, clearance or otherwise marked non-returnable products.

6.4 Refunds are made to the original payment method. After inspection and confirmation
we will process the refund within 7 business days; the actual time to reach your
account depends on the bank or payment platform.

6.5 If the product is damaged or wrongly sent, we bear the return shipping cost;
for other approved returns or exchanges, return shipping is at your cost. Delivery
fees are generally non-refundable.

6.6 Detailed arrangements are set out on the Returns policy page; if these terms
differ from that page, the arrangement more favourable to the consumer applies.

## 7. Plant characteristics and care

7.1 Plants are living things; the form, colour, height and number of leaves of each
plant vary naturally, and photographs are for reference only.

7.2 The light, watering, size and pet guidance on this site is general advice; actual
growth depends on the environment, season and care. We do not guarantee any particular
growth rate, flowering, fruiting or air-purifying effect.

7.3 If you have questions about plant toxicity or pet safety, please consult a vet
or other professional first; we are not liable for loss caused by ingestion or improper
care.

## 8. Intellectual property

The text, images, trade marks and design of this site belong to us or our licensors.
They may not be copied, reproduced or used for commercial purposes without written
consent.

## 9. Limitation of liability

9.1 To the extent permitted by law, we are not liable for indirect, incidental or
consequential loss.

9.2 These terms do not limit or exclude any consumer rights that cannot be excluded
under Hong Kong law, including rights under the Sale of Goods Ordinance (Cap. 26)
and the Supply of Services (Implied Terms) Ordinance (Cap. 457).

## 10. Force majeure

We are not liable for delay or failure to perform caused by natural disasters, epidemics,
government measures, strikes, transport disruption or other causes beyond our control,
but we will notify you as soon as possible and arrange an alternative.

## 11. Personal data

We handle your personal data in accordance with the Personal Data (Privacy) Ordinance(
Cap. 486) and the Privacy Policy on this site.

## 12. Changes to these terms

We may update these terms from time to time; the effective date will be shown on
this page. Your continued use of the site means you accept the updated terms.

## 13. Governing law and disputes

These terms are governed by the laws of the Hong Kong Special Administrative Region.
In the event of a dispute, the parties should first negotiate in good faith; if 
negotiation fails, the dispute may be submitted to the Hong Kong courts or referred
to the Consumer Council for assistance.

## 14. Contact us

 * WhatsApp / Phone: +852 6793 4962
 * Address: 27 Yu Chau Street, Prince Edward, Kowloon, Hong Kong
 * Email: info@leeflora.com